Can I choose when the chargepoint is available for bookings?
You can set booking availability to be during the day, during the evening/overnight or at any time, and either on weekdays and/or weekends. You can also easily suspend your listing if you are going to be away or if the chargepoint is unavailable for some other reason.
How do I set a price for providing the service and can I change it?
You can set any price you like (it's often a per session flat rate) between £1 and £40 and change it subsequently via the ‘amend’ function on your Account page under the link ‘My listed chargepoint(s)’. Note that any new pricing will only apply to future bookings. You may also opt to specify a price charged by the hour if that suits you more as it can more accurately reflect the cost of providing the service to EV drivers. We add a small service charge to the fee plus a the small Stripe transaction fee. The Bookmycharge service fee is calculated at 10% for users with a chargepoint registered and 20% for those who do not have a unit registered.
How do I get paid for sessions booked on my chargepoint?
A. The user pays your fee through Bookmycharge and Bookmycharge then pays you on request.
How do I take money out of my Bookmycharge account?
Log into your Account and go to Transactions in the left menu. You will see the balance of funds available to you. You can request a withdrawal of fees earned after 2+ days have elapsed following the completion of a booking. This period allows for any issues to be reported. We will pay you via Paypal or, if you prefer, by bank transfer, within 2-3 working days. If you don't have a Paypal account, we will contact you about alternative options.
Can I suspend my chargepoint listing as and when I need to?
Yes, you log into your Account page, go to My listed chargepoint(s) and click 'Amend'. At the foot of the form you will see Active Y or N. Switch it to no and it will disappear from the map. However, you have to fulfil any accepted bookings in the future or you must cancel these.
Do I have to ‘meet and greet’ the user of my chargepoint?
You can if you want to, but we are not prescriptive about it. It is certainly a friendly way to do it and we would encourage it, but handle it exactly as you wish. You may choose not to interact at all, or you may not even be at home if you’re happy for the users to sort things out for themselves and have been clear about that in the instructions ahead of them arriving. On the other hand, some chargepoint owners will offer a cup of tea and happily chat about EVs!
Can I list more than one chargepoint that I own?
Yes, we’d be delighted if you did but if they are at the same location, please call or email us (0203 411 3255, 9am – 5.30pm, Monday to Friday, or email us via the contact us page or direct using email@example.com) so that we can set the geocoding to be slightly different within the postcode area, otherwise one pin will sit directly on top of another and not be visible. We are working on a fix for this.
Why don’t you advise people to list standard 13 amp household sockets?
The use of domestic power sockets to charge an EV can be fine but in some circumstances it could lead to overheating and damage (or even fire) if there are faults in the socket or the household wiring. Unlike those of us who have had an EV chargepoint fitted, and our household circuits looked at by the electricians who fit the chargepoint, the average person may live in a house with dodgy wiring. Therefore, we only advise dedicated chargepoints to be listed on Bookmycharge. If you arrive at a house and they only have a 13 amp socket available, they have registered incorrect information on the Bookmycharge site and we’d like you to let us know.
I need to cancel a booking that I’ve previously accepted, what do I do?
Owner cancellations are something we strongly discourage because doing so lets down a user who may have planned a trip which depends upon the booking, but we understand that unexpected events can mean you have no option but to cancel. The first thing you should do is make direct contact with the user as far in advance of the booking as possible, ideally by phone but also by email. If you cancel, Bookmycharge refunds the user in full and you will have the cost of the Bookmycharge fee element and its VAT debited on your account.
The user has cancelled a booking that I’ve previously accepted and has been paid for, what do I do?
A. Owners have to accept that a user's plans can change and that there may be cancellations. We ask users to contact you when cancelling so we hope you have heard from them. The cost (net of our fee and the Stripe transaction fee) will be refunded to them and the transaction will disappear from your transactions list. You don't have to take any action.
Can I book subsequent charges direct without going through Bookmycharge?
Well...we hope you won't do that as it wouldn't be in the spirit of the Bookmycharge service and what we're trying to do to help the EV community. If you do, it's worth bearing in mind that it will leave you without the protection structure and reassurance of the formal legal user agreements and the terms and conditions that Bookmycharge provides when you book through the Bookmycharge system.
What will the user of the chargepoint do while their car is charging?
You are not expected to entertain them and as described above, you may not even be there. Some may already be going on to a meeting nearby, for example. For those visitors just killing time, you could make suggestions, ideally in advance, such as walks, shopping, visiting a café or pub or attending a nearby event, all likely ways the charge time will be occupied. We encourage chargepoint owners to list some local options for activities during a charge and to provide a phone number for a local taxi firm or two.
The user of my chargepoint has arrived really early, what do I do?
From Bookmycharge's perspective, we would advise you that the licence for the booking session only covers the booked hours.
The user of my chargepoint is late back, what do I do?
Get in touch with them by phone. If you can't get hold of them, you do have a right under the terms of the booking licence agreement to have their car towed away if the user is more than an hour late and you have not been able to reach them, but obviously this is fairly drastic.
The person who booked did not turn up, what do I do?
You do not need to do anything as you will have been paid already, and the fee is not refundable to the booker in the event of a no-show.
What if the user parked badly and blocked my drive/access?
You need to contact them to resolve this and, if you wish, provide details as feedback to Bookmycharge. There is a 'File a complaint' link in the footer of the website.
I can’t log in, what do I do?
If you can't remember your password, please use the Forgotten your password link on the Sign in page. If it's something else, please call the lovely Bookmycharge support team on 0203 4113255 (9am – 5.30pm Monday to Friday) or email us via the contact us page or direct via firstname.lastname@example.org.