Privacy Policy

Bookmycharge – Privacy Policy

Updated 1 October, 2021

We at Bookmycharge Limited (“Bookmycharge.com”, “we” or “us”) take your privacy seriously and are committed to protecting the privacy of any personal information you provide to us. We will comply with the UK's Data Protection Act 1998 and related UK legislation. Bookmycharge is registered on the public register of data controllers maintained by the Information Commissioner in the UK.

This privacy policy is part of our terms of use. By using the Bookmycharge.com website, you are agreeing to be bound by the Terms and Conditions including this privacy policy. This policy explains how we collect, use and store the personal information you provide to us. 'Personal information' is information which identifies you or another person, or is capable of doing so.

We may update this policy sometimes and the updated version will always be available on the Bookmycharge.com website. Please note that by continuing to use the Bookmycharge.com website you are agreeing to any updated versions.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

The individual cookies we use and the purposes for which we use them, are as follows:

Google Analytics to allow us to track usage of users on our site. As a user navigates between web pages, Google Analytics provides us (and all website owners who uses it) JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website. Google Analytics supports three JavaScript libraries (tags) for measuring website usage: gtag.js, analytics.js, and ga.js. For further details, please see Google Analytics’ privacy policy at https://support.google.com/analytics/answer/6004245.

We won't retain your personal information for longer than is reasonably necessary or required by law.

Sharing of your information

If you book a charge as a user on Bookmycharge.com, your name, your email address, your mobile phone number, the make and model of your EV and your car registration number are sent to the chargepoint owner for the purposes of arranging a successful charge.

If you accept a charge as a chargepoint owner, your street address, your name, your street address, your email address and your mobile phone number are sent to the user for the purposes of arranging a successful charge.

We may also share your information if we are required to do so to comply with the law or with the directions of the courts or other authorities, or if we feel it is reasonably necessary to prevent illegal activity or to protect our interests.

We may share some broader statistics and customer profiling information with third parties and other companies but this information will remain anonymous and you won't be identifiable from that data.

We will only provide your details to other organisations or individuals having first obtained your explicit permission.

Your User Content (Profile and Location details listing if applicable) on the Bookmycharge site

The Bookmycharge website enables you to upload content about yourself (“User Content”).

Your Profile displays only your first name, any profile photograph you upload, your postcode and your EV make and model.

If you list a chargepoint on Bookmycharge, the Location details which enable users to review and book your chargepoint will show your first name, any profile photograph you upload, the first part of your postcode and basic details of your chargepoint and its location (drive/carport/garage). These details will be in the public domain, so may be accessed by any person using the web in any part of the world and can be found using independent search engines. So, if you choose to post information to the interactive parts of our site, we have to state that you do so at your own risk.

This means that your User Content:

  • Won't have its usage and circulation limited as described in the sections of this policy above headed ‘Use of your information' and 'Sharing of your information'
  • Won't be protected as described in the section of this policy below headed ‘Transfer of personal information outside the EU'
  • Won't be held securely as described in the section of this policy below headed 'Keeping your information safe'
  • We are obliged to state that Bookmycharge.com will not be liable to you or to any third party for any loss or damage resulting from any User Content posted on the Bookmycharge.com site.
  • If you register on the site, you'll need to comply with our Terms and Conditions.
  • If you have any concerns about User Content appearing on this site, please get in touch at support@bookmycharge.com.

Website security

To stop any unauthorised person accessing your personal information, access is passworded and passwords are encrypted. We follow procedures to ensure those who see personal data understand how it may and may not be used. All personal information you register on this site will be located behind a firewall. We are serious about security, but no system is 100% secure, so like all organisations, we can't completely guarantee the protection of your personal information, so we can't accept any liability for the loss, theft or misuse of the personal information which you've registered on this website if there is a security breach.

Transfer of personal information outside the EU

Please be aware that countries outside the European Union may have a lower standard of protection for personal information than that required by EU data protection laws. The information we collect from you may be transferred to, and stored, outside the EU (including for example in the United States) and may also be processed by people operating outside the EU who work for us or one of our suppliers. If we need to transfer your data to a company based outside the EU (e.g. if our hosting company is based in the US), we'll take steps to make sure your personal data is handled in line with EU law.

Personal information relating to those under 18 years old

We ask that anyone under 18 does not put personal information on the Bookmycharge website.

Accessing your personal information

If you require access to the personal information we hold about you, you can request this by writing to us at the following address:

Bookmycharge Limited
55 Norfolk Road
Maidenhead
SL6 7AU
UK

We do not respond to email requests for personal information.

You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared. (We may charge a small admin fee for providing this information). You can also request that we correct any personal information which we hold about you where it is inaccurate.

You may be asked to provide proof of identity before we show you your personal information to prevent unauthorised access.

We acknowledge the use of certain third party assets, services and content to deliver the Bookmycharge service. These acknowledgement can be viewed on this page: Acknowledgements

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Please contact us at support@bookmycharge.com if you have any queries, comments or complaints regarding this privacy policy. You can also contact us through the Contact section of the Bookmycharge website or write to us at the address above.